Refund policy

Return and Refund Policy
 
Last updated: September 05, 2026
 
Thank you for shopping at oohdiy.com.
 
We have a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.
 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with no damage, and in its original packaging. You will also need the order confirmation or proof of purchase.
 
To start a return, you can contact us at prettymaker.ivy@gmail.com. You can also reach us via WhatsApp: +8613304010965.
Please note that the return shipping address will be provided to you after your return request is reviewed and approved.
 
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first submitting a return request will not be accepted.
 
Please expect 5–10 business days for us to receive and process your returned goods after we receive the package.
 
Damages, Defects & Wrong Items
 
Please inspect your order right upon delivery. If the item is defective, damaged, or you receive an incorrect item, please contact us immediately. Send photos of the product and package so we can assess the problem and provide a solution such as refund, partial refund or reshipment.
 
Non-Returnable Items
 
The following categories of goods cannot be returned:
Custom / personalized products, special custom orders.
If you have questions about whether your item qualifies for return, please contact our support team.
 
Exchanges
 
The fastest way to get the product you want is to return the item you currently have. Once the return is approved and processed, you may place a new order for the desired product.
 
Refunds
 
Once we receive and inspect your returned item, we will notify you whether your refund request is approved.
If approved, your refund will be processed automatically to your original payment method. Please allow your bank or payment provider several business days to post the refund to your account.
 
Shipping for Returns
 
Buyers are responsible for the return shipping cost unless the product arrived damaged or we shipped the wrong item.
 
Contact Us
 
If you have any questions about this Return and Refund Policy, please contact us:
Email: prettymaker.ivy@gmail.com
Ins: Ooh!DIY patch
WhatsApp: +8613304010965
Website: oohdiy.com